GDPR

This page explains how Atelier Figurines collects, uses, protects, and stores the personal data of visitors, customers, and users of the https://atelier-figurines.com website. Its purpose is to clearly outline the data processing activities carried out in connection with browsing the website, creating a customer account, placing an order, submitting a contact request, tracking deliveries, managing customer service, and, where applicable, subscribing to marketing communications.

The General Data Protection Regulation, commonly known as the GDPR, governs the use of personal data within the European Union. Personal data is any information that allows a natural person to be identified directly or indirectly: last name, first name, email address, mailing address, phone number, customer ID, IP address, order history, or information related to a contact request.

Atelier Figurines is committed to limiting data collection to information necessary for the operation of the website, order management, customer relations, security, compliance with legal obligations, and improving the user experience. Data is not collected without a specific purpose and is not used for purposes incompatible with those stated on this page.

Data Controller

The data controller is the person or company that determines why and how personal data is used.

Data Controller: WEB FIGURINES

Trade Name: Atelier Figurines

Website: https://atelier-figurines.com

Mailing Address: 20 Rue du Grisard, 69800 Saint-Priest

Contact email for personal data: contact@web-figurines.com

If you have any questions regarding the protection of personal data, the exercise of your rights, or a request concerning your information, you can contact us at the address listed above.

Personal Information Collected

The data collected depends on how you use the site. A simple visit does not require the same information as placing an order, creating an account, or submitting a contact request. Atelier Figurines takes care to collect only the data that is relevant to each situation.

Data Collected When Placing an Order

When placing an order, the following data may be collected: last name, first name, email address, phone number, billing address, shipping address, country, information about the products ordered, finish options, scale selection, order total, payment method used, payment status, order history, and information necessary for delivery tracking.

This information is essential for preparing orders, managing billing, arranging shipping, handling order-related requests, providing after-sales service, and complying with accounting and tax requirements.

Data Collected When Creating a Customer Account

When you create a customer account, the website may collect your last name, first name, email address, saved shipping addresses, order history, and the information needed to manage your customer account. Your password is stored securely and is not visible to Atelier Figurines.

Your customer account makes it easier to find your orders, billing information, and shipping details. You can request that your account be deleted, subject to legal retention requirements related to orders you have already placed.

Data Collected Through Contact Forms

When you use a contact form, a custom project request, or a customer service form, the data collected may include your last name, first name, email address, message, project details, any images or files you submit, and any other information you choose to provide voluntarily.

This information is used solely to respond to your request, arrange an exchange, review a project, provide a quote, follow up, or address an issue related to an order.

Technical Navigation Data

While you are browsing, certain technical data may be collected automatically: IP address, browser type, operating system, pages viewed, date and time of connection, browsing behavior, security information, and data related to cookies or trackers used on the site.

This data may be necessary for the proper functioning of the website, for security, for fraud prevention, for audience measurement, or for improving the user experience, depending on the tools that are actually enabled on the website.

Purposes of Data Processing

Personal data is collected for specific, legitimate, and explicit purposes. It is not used without a specific reason.

Atelier Figurines may use your data to process orders, create and manage customer accounts, prepare the figurines you’ve ordered, handle billing, arrange delivery, respond to contact requests, manage custom projects, provide customer service, handle complaints, prevent fraud, secure the website, comply with legal obligations, improve the store, manage customer reviews, administer the wish list, and send marketing communications when you have consented to them or when permitted by law.

Legal Basis for Data Processing

All data processing is based on a legal basis provided for by the GDPR. Depending on the circumstances, Atelier Figurines may process your data based on the performance of a contract, compliance with a legal obligation, your consent, or the company’s legitimate interests.

Performance of the Contract

The data required for ordering, payment, manufacturing, delivery, and after-sales service is processed to fulfill the contract between you and Atelier Figurines.

Legal Requirement

Certain data must be retained to comply with the accounting, tax, administrative, or legal obligations applicable to online sales.

Consent

We may ask for your consent regarding certain cookies, newsletter subscriptions, certain marketing communications, or data processing that is not essential to the operation of the website.

Legitimate interest

Atelier Figurines may rely on its legitimate interest to ensure the security of the website, prevent fraud, improve its services, manage customer requests, retain certain evidence in the event of a dispute, or analyze the overall operation of the store, while respecting your rights and freedoms.

Recipients of the data

Personal data is intended for the individuals and departments that need it to ensure the store operates smoothly: order management, customer service, billing, shipping, technical maintenance, secure payment processing, and website hosting.

Technical service providers may also process certain data on behalf of Atelier Figurines. This may include the web host, payment providers, shipping carriers, email marketing tools, security tools, form tools, WooCommerce extensions, backup solutions, delivery tracking services, and providers responsible for website maintenance.

These service providers have access only to the data necessary to perform their tasks. They are not authorized to use this data for their own purposes, except when they themselves act as independent data controllers, for example, for certain payment or delivery services.

Secure Payment

Payments made on the website may be processed by specialized service providers such as Stripe, PayPal, or any other payment provider enabled on the store. Atelier Figurines does not store full credit card numbers on its website.

Payment information is processed by the relevant service providers in a secure environment. These service providers may collect and process the data necessary to authorize payments, prevent fraud, manage refunds, and comply with their own legal obligations.

Shipping and Order Tracking

To ship an order, Atelier Figurines may provide the carrier with the information necessary for delivery: last name, first name, mailing address, email address, phone number, order number, and information needed to track the package.

This information is necessary to facilitate the delivery of your order, send tracking notifications, handle delivery issues, or resolve shipping-related complaints.

Data Retention Periods

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, and is then archived or deleted in accordance with applicable legal requirements.

Data related to orders and billing may be retained for as long as necessary to comply with accounting and tax obligations. Customer account data is retained for as long as the account exists or until a request for deletion is made, subject to data that must be retained to meet legal obligations. Messages sent via forms may be retained for as long as necessary to process the request and manage the business relationship. Cookie-related data is retained in accordance with the retention periods specific to each cookie and in accordance with the rules governing consent.

When data is no longer needed, Atelier Figurines deletes it, anonymizes it, or archives it if the law requires it to be retained for a longer period.

Cookies and Trackers

The website may use cookies and trackers to ensure it functions properly, secure browsing, save items in the shopping cart, allow users to log in to their accounts, remember certain preferences, measure website traffic, improve the user experience, or display certain third-party services.

Some cookies are strictly necessary for the website to function and do not require prior consent. Other cookies—including certain cookies used for audience measurement, advertising, social media, or external services—may require your consent before they are stored on your device.

During your first visit, a consent banner or management module may allow you to accept, decline, or customize non-essential cookies. You can change your preferences at any time through the cookie management module, if it is available on the website.

Essential Cookies

These cookies enable the website to function properly. They may be used to manage the shopping cart, the user session, security, account login, the website language, or preferences that are essential for displaying pages.

Audience Measurement Cookies

These cookies help us understand how visitors use the site: pages viewed, navigation paths, time spent on the site, content performance, and any errors. Depending on the tool used and its configuration, these cookies may require your consent.

Cookies Related to Third-Party Services

Third-party services may set cookies when the site uses certain external tools: embedded videos, interactive maps, share buttons, payment modules, email marketing tools, anti-spam solutions, security tools, delivery services, or analytics tools.

Data Security

Atelier Figurines implements technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. These measures include, in particular, the use of the HTTPS protocol, restricting administrative access, updating the website’s tools, protecting accounts, securing payments through specialized service providers, and monitoring the technical operation of the online store.

No data transmission over the Internet can be guaranteed to be completely risk-free. However, Atelier Figurines is committed to implementing reasonable measures appropriate to the nature of the data being processed and the identified risks.

Data Transfers Outside the European Union

Some technical service providers may be located outside the European Union or process data from third countries. When this is the case, Atelier Figurines ensures, to the extent possible, that appropriate safeguards are in place: an adequacy decision, standard contractual clauses, additional security measures, or a mechanism recognized by applicable regulations.

Any data transfers depend on the services actually used on the site, including payment, email marketing, analytics, security, hosting, backup, and communication tools.

Your Rights Regarding Your Personal Data

In accordance with the GDPR, you have certain rights regarding your personal data. These rights allow you to maintain control over the information about you.

Right of Access

You can request to know what personal data Atelier Figurines holds about you and obtain a copy of that information.

Right to Correction

You can request that inaccurate, incomplete, or outdated information be corrected, such as an incorrect shipping address or customer account information.

Right to Erasure

You may request the deletion of certain personal data when it is no longer necessary to retain it or when the law permits its deletion. However, certain data related to orders may be retained if required by law.

Right to Restriction of Processing

You may request that the use of certain data be temporarily restricted, particularly if you dispute its accuracy or object to its processing.

Right to Object

You may object to certain processing activities based on legitimate interests, for reasons related to your particular situation. You may also object to marketing communications at any time.

Right to Data Portability

When the legal requirements are met, you may request to receive certain data in a structured, machine-readable format, or request that it be transferred to another organization when technically feasible.

How can you exercise your rights?

To exercise your rights, you may contact Atelier Figurines at the following address: [GDPR email address to be filled in]. Your request must be sufficiently specific to allow us to process it. If there is reasonable doubt regarding your identity, we may ask you to provide proof of identity to prevent data from being disclosed to the wrong person.

Atelier Figurines strives to respond to requests within one month of receiving them. This timeframe may be extended in certain complex cases, in accordance with applicable rules.

If you believe your rights have not been respected, you may file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL), the French authority responsible for the protection of personal data.

Data on Minors

The Atelier Figurines website is primarily intended for adult customers or individuals who have the necessary authorization to make an online purchase. Minors must not provide personal information or place an order without the prior consent of a legal guardian.

Sales Prospecting and Newsletter

If you subscribe to a newsletter or agree to receive marketing communications, your email address may be used to send you information about Atelier Figurines’ new releases, products, offers, content, or news.

You can unsubscribe at any time by using the unsubscribe link in the emails or by contacting Atelier Figurines. Refusing or withdrawing your consent to receive marketing communications does not prevent you from receiving emails necessary for managing an order, a payment, a delivery, or a customer service request.

Customer Reviews, Wish Lists, and Account Features

The website may offer features related to customer reviews, wish lists, loyalty points, coupons, gift cards, or order tracking. These features may require the processing of data related to your account, your orders, your preferences, or your activity on the store.

The data used in this context is used to operate these services, personalize your experience, retrieve your preferences, or manage the benefits associated with your customer account.

Changes to This GDPR Page

Atelier Figurines may modify this page to reflect changes to the website, the tools used, legal requirements, or recommendations from the relevant authorities. The version published on this page is the one in effect at the time of your visit.

Last updated: October 12, 2026